At Ash & Blooms Holistic Psychotherapy, your privacy and confidentiality are our top priorities. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our therapy services, whether virtual or in-person, in the state of California. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information that is necessary to provide therapy services, including:

• Personal Identification Information: Name, address, phone number, email address, date of birth, and insurance details (if applicable).

• Health Information: Information about your mental health history, treatment plans, and progress.

• Payment Information: Credit card or other payment details if applicable for session payments or therapy packages.

2. How We Use Your Information

We use the information we collect to provide therapy services and for administrative purposes, including:

• To offer personalized therapy sessions, including virtual therapy through secure video platforms.

• To communicate with you regarding appointment scheduling, treatment plans, and any necessary follow-up.

• To process payments and provide receipts or invoices when necessary.

• To comply with legal and regulatory obligations, including insurance claims and billing.

3. Confidentiality

All therapy sessions, including virtual and in-person, are confidential. We adhere to California state law and HIPAA (Health Insurance Portability and Accountability Act) guidelines to ensure your personal information and health records are kept secure. We will not disclose your personal or health information without your written consent, except in the following circumstances:

• If required by law (e.g., mandatory reporting of suspected abuse, court orders, etc.).

• If there is an imminent risk of harm to yourself or others.

• If you provide explicit consent to share information with other providers (e.g., with your primary care physician or specialists).

4. Virtual Therapy (Telehealth)

For clients receiving virtual therapy services, we use secure, HIPAA-compliant video conferencing platforms. While we take every precaution to ensure your privacy during virtual sessions, please be aware that any communication over the internet carries inherent risks, and we recommend taking steps to ensure your online security (e.g., using a private, secure internet connection).

5. Data Security

We implement industry-standard security measures to protect your personal and health information. Our secure servers, encrypted communications, and careful data storage protocols ensure that your information is protected from unauthorized access. However, no system is entirely secure, and while we strive to maintain the highest level of data protection, we cannot guarantee complete security.

6. Sharing Your Information

We do not sell, trade, or otherwise share your personal information with third parties, except as necessary to provide services to you or as required by law. We may share your data with trusted partners or contractors (e.g., payment processors or billing providers) who assist in running our business, provided they adhere to confidentiality agreements.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we have on file about you.

• Correction: You can request to correct any inaccuracies in your personal information.

• Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

• Opt-Out: You can opt out of certain communications, such as marketing emails or newsletters, at any time.

To exercise any of these rights, please contact us at DrMegan@ashandblooms.com.

8. Retention of Data

We retain your personal information for as long as needed to provide therapy services and as required by law. Once the retention period expires, we will securely delete or anonymize your data.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please feel free to contact us:

Ash & Blooms Holistic Psychotherapy
Email: DrMegan@ashandblooms.com
Phone: 424.278.4225